Dear NXEA, on your web page you state that:
Icicles are forming under bridges and making contact with the overhead
power lines causing them to trip out, and compacted snow is building up
in the doors and undercarriages of our trains causing some equipment to
freeze up.
As an excuse for the poor service we have seen this week, including
trains cancelled at short notice, 12 carriage trains running as 4
carriages and delays where they do run.
I would be grateful if you could provide some evidence of this (Eg
photographic), as there has been no snow in the NXEA area that I am
aware of for at least 4 days. Also, average daytime temperatures have
been above freezing, causing a thaw in large parts of the district. The
last time I saw an ice / snow build up on the doors of a train was the
week before last. I find it hard that you are happy to justify such a
poor service to your customers on such grounds.
As you state that you have engineers out clearing these thaw impervious
icicles, it should not be too much for one of them to have a camera
phone or similar.
As for the ice/ snow build up, I am happy to provide photographic
evidence that this is not the case in the trains that I am forced to
use.